Airbag Didn’t Deploy During Accident, Consumer Commission Orders Maruti Suzuki to Refund Customer

During accidents, airbags are provided in cars to save lives and minimize injuries. But what if the airbags fail to deploy during an accident? This exact scenario occurred in Kerala, prompting the Consumer Commission to order car company Maruti Suzuki to refund a customer for the car.

In Kerala, a Consumer Commission has ordered Maruti Suzuki India Limited to refund a customer for a sold car. This decision was made following an incident where the vehicle’s airbag failed to deploy, resulting in significant injuries. The Malappuram District Consumer Commission issued this order based on a complaint filed by Mohammad Musliyar, a resident of Malappuram district.

According to the Commission’s statement on Tuesday, the complainant was traveling in the car on June 30, 2021, when an accident occurred, causing him serious injuries. The vehicle suffered severe damage in the accident. The consumer contacted the arbitration body and alleged that it was the manufacturer’s fault that the airbag did not deploy, resulting in his serious injuries.

…Otherwise, interest will also be charged. The motor vehicle inspector also stated that the airbag did not function during the accident. The statement said that the Commission ordered the vehicle’s price of INR 4,35,854 and an additional INR 20,000 as case expenses to be refunded. The Commission stated that if the order is not complied with within one month, a 9% interest will be charged on this amount.

Maruti Suzuki’s stance on safety matters It’s worth mentioning that airbags are one of the most crucial safety features in cars. If a car collides with something, the airbag deploys and reduces the impact on the driver or other passengers. Nowadays, car companies are presenting their cars with a minimum of 6 airbags, including companies like Hyundai Motor and Citroen. Meanwhile, Maruti Suzuki is lagging behind other companies in providing safety features in its cars, and its budget cars usually come with only 2 airbags, for which people also have to pay the price.